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Frequently Asked Questions

Find the information that you need in one of the following sections:

You can purchase all of our styles directly on our website. Go to the product of your choice and select the size. Once you have selected the size, tap the Add to cart button. If you want to add more products to your cart click on Continue Shopping or you can click on proceed to checkout. Next, you will need to enter your shipping and contact information. If you have a discount code or a gift card from us, please enter it in the box on the right-hand side and click apply. Proceed to Continue to Payment and choose a payment method to complete your order. You are all set! You will receive an order confirmation email with the order details. If you still have any questions chat with us drop us a message and our support team will get back to you.

To see full shopping guide, click here.

If you have an gymbeefitness.com account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at orders@gymbeefitness.com and we’d be happy to provide you an update.

We are currently not set up for exchanges. Please email us at returns@gymbeefitness.com or call us to get a return started. Then a new order can be placed for another size or item.

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the goods you didn’t mean to order.

We will cover your shipping costs in every order of over 75€. If you don’t get free shipping, the costs will vary depending on the destination:

  • Spain (mainland) and Portugal: 6.5€
  • Balearic Islands: 7.5€
  • Canary Islands: 8€
  • Ceuta and Melilla: from €8.
  • Europe: 15€
  • Rest of the World: 25€

Gymbee Fitness® is not responsible for lost or stolen packages. To ensure the safety of large orders, we require a signature upon delivery for domestic orders over $500. For more information about your order, please contact us at orders@gymbeefitness.com.

Please allow 10-14 working days for us to process your returned merchandise after it has been received. Gymbee Fitness® Will refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges). However, we may withhold the refund until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.

In any case, before 10-14 working days have elapsed from the date on which they were informed of the return. The refund will be made by the same means of payment with which it was paid. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

Please refer to our size chart for general measurements. You can also reference our fit guide for additional information. If you still need assistance, please email or call us for any additional help.

Please refer to our size chart for general measurements. You can also reference our fit guide for additional information. If you still need assistance, please email or call us for any additional help.

Yes! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and select “Begin Checkout.” In the “Shipping address” section, select the “Country” drop-down menu. If your country is included in that list, then you can go ahead and place an order. If your country is not included, then, unfortunately, we don’t ship to you. In this case, we’d suggest having a friend from another country order for you and forward the shipment to you. To see our full shipping policy, click here.

Still not sure about what to do – mail us at customercare@gsaintsteven.com

To see full policy, click here.

 

Yes. Gymbeefitness.com is protected by SSL encryption technology and the Safe Shopping Guarantee.

Yes, we can cancel your order depending on the status if it has not been sent to the warehouse for processing. Please contact us immediately at orders@gymbeefitness.com or at 91.123.9186 with the order number and our team will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free on orders over 75€.

You may change your shipping address after you place an order by contacting customer service here. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Gymbee Fitness® comes out with new collections each season. If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item.

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 7 working days of purchase. Gymbee Fitness’s gift cards are not returnable or refundable, nor are any promotional or final (clearance) sale items.

Sorry, Gymbee Fitness® does not offer price matching or adjustments at this time.

We offer 10% off for first-time buyers if they are referred by a repeat customer! You can also earn $10 credit for each successful first-time buyer you refer to when your friends spend €60. And when they do, we’ll give them 6 months of free next day delivery on us. For more information, simply log in and view the Referral Program page here.